Refund policy
1. Order Cancellation
- Cancel within 48 hours for a full refund.
- Email: postmaster@bunnybaily.com (we reply within 1–2 business days).
- After 48 hours: service, labor, and material fees may apply based on production progress.
- One free cancellation every 6 months; second cancellation in the same period is final sale.
2. Returns & Exchanges
We want you to love your jewelry. If not, you may return it within 30 days of delivery.
Eligible Returns
- Defective or damaged item.
- Wrong item received.
Requirements
- Item must be new, unused, undamaged, in original packaging, with all tags, gifts, and IGI/GIA certificates.
- Missing/damaged certificates or gifts: retail value + USD $300 diamond re-certification fee applies.
Not Eligible
- Customized pieces (engraving, resizing, special designs).
- Opened but non-defective products.
3. How to Return or Exchange
- Email postmaster@bunnybaily.com within 30 days with your order number, photos/videos, and reason.
- Receive return instructions and address from us.
- Include order number, name, and return reason inside the package.
- Once received and inspected, we process within 1–5 business days.
Important:
- Our error (damage/wrong item): we cover return shipping.
- Customer reason (change of mind/wrong size): customer covers return shipping; resizing fees may apply.
- Unauthorized returns will be refused.
4. Refunds
- Approved refunds issued within 7 business days in USD to the original payment method.
- PayPal: up to 48 hours.
- Credit card: 7–14 business days.
- Shipping and handling are non-refundable unless due to our error.